2014 Chesapeake Citizens Survey - page TOC 1

Continental Research ! 4500 Colley Avenue ! Norfolk, VA 23508
Table of Contents
OVERVIEW
Key Findings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Methodology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13
Margin of Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
SURVEY RESULTS
Describing Chesapeake to Someone Who Has Never Been Here.. . . . . . . . . . . . . . 15
The City’s Greatest Challenge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Satisfaction With:
The Appearance of the City.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
The Number of Activities and Things to Do in Chesapeake. . . . . . . . . . . . . . . . . . 18
City Parks/Suggestions for Improving Them. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Community Centers/Suggestions for Improving Them. . . . . . . . . . . . . . . . . . . . . . 20
The Public Library System.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The City’s Drinking Water. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
The Police Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
The Fire Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
The Maintenance of City Roads and Bridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The Flow of Traffic on Roads in the City. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
“Regular” Trash Collection.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Bulk Trash Pick-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
The Public School System.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Human Service Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
The Courtesy of City Employees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The Level of Safety in the City.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The Level of Safety in Your Neighborhood. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Neighborhood Safety Suggestions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Zip Code Map: % Satisfied With Level of Safety in Neighborhood.. . . . . . . . . . . . 35
The Condition of Roads in Your Neighborhood. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Zip Code Map: % Satisfied With Condition of Roads in Neighborhood. . . . . . . . . 37
The Rain Water Drainage in Your Neighborhood. . . . . . . . . . . . . . . . . . . . . . . . . . 38
Zip Code Map: % Satisfied With Rain Water Drainage in Neighborhood . . . . . . . 39
Efforts to Keep Citizens Informed About City Services and Programs. . . . . . . . . . 40
Opportunities Citizens Have to Share Ideas With City Decisionmakers. . . . . . . . . 41
The Central Call Center at 382-CITY.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the City’s Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The City’s Cable TV Station, WCTV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
(continued)