Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
31
Employee Courtesy
Q19 - Are you Very Satisfied, Satisfied, Dissatisfied, or VeryDissatisfied with the courtesy
of City employees?
Number
Percentage
Very Satisfied
64
19.8%
Satisfied
239
74.0%
Dissatisfied
14
4.3%
Very Dissatisfied
6
1.9%
323
100.0%
Overall Percent Satisfied = 93.8%
*
Mean (Average) = 3.12 (n=323)
Mean Scale: 4 = Very Satisfied
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* “Very Satisfied” + “Satisfied”
