Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
43
Using the City’s Website
Q27 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with how easily
you can find what you need on the City’s website?
Number
Percentage
Very Satisfied
61
20.6%
Satisfied
212
71.6%
Dissatisfied
22
7.4%
Very Dissatisfied
1
0.3%
296
100.0%
Overall Percent Satisfied = 92.2%
*
Mean (Average) = 3.13 (n=296)
Mean Scale: 4 = Very Satisfied
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* “Very Satisfied” + “Satisfied”
NOTE: Twenty-seven people are not included in this table because they had no opinion.
