Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
47
Satisfaction Ratings
Avg. Satisfaction Ratings & Percent Satisfied
(In descending order by averages)
Are you Very Satisfied (4), Satisfied (3), Dissatisfied (2), or Very Dissatisfied (1) with:
Average Percent
Number
Rating* Satisfied** Responding
The Fire Department
3.43 99.7% 323
The Chesapeake public library system
3.40 97.5% 319
The level of safety in your neighborhood
3.30 91.3% 323
The overall appearance of the City
3.23 95.7% 323
The City’s bulk trash pick-up
3.21 91.3% 323
The Police Department
3.20 92.0% 323
The “regular” trash collection
3.20 94.7% 323
City services (overall)
3.20 94.7% 323
The overall level of safety in Chesapeake
3.18 93.8% 323
The City’s parks
3.16 90.4% 323
The public school system in Chesapeake
3.16 87.9% 323
The City’s central call center at 382-CITY
3.15 94.3% 300
How easily you can find what you need on the
City’s website
3.13 92.2% 296
The courtesy of City employees
3.12 93.8% 323
The City’s cable TV station, WCTV
3.10 96.4% 279
The number of activities and things to do in Chesapeake 3.02 81.4% 323
The City’s community centers
2.98 81.2% 313
The human service programs
2.97 86.8% 319
The City’s efforts to keep residents informed about
City services and activities
2.91 81.7% 323
The opportunity citizens have to share their ideas or
opinions before the City makes important decisions
2.88 78.9% 323
The quality of the drinking water
2.88 75.9% 323
The condition of roads in your neighborhood area
2.84 69.3% 323
The rain water drainage in your neighborhood area
2.72 65.9% 323
The maintenance of City roads and bridges
2.52 52.9% 323
The traffic flow on City roadways
2.40 49.5% 323
Avg. Rating Scale: 4 = Very Satisfied
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* A 4.0 is the highest average score possible.
** “Very Satisfied” and “Satisfied” combined.
