Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
45
Overall Satisfaction
Q29 - How would you rate your overall level of satisfaction with the services the City
provides? Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied?
Number
Percentage
Very Satisfied
85
26.3%
Satisfied
221
68.4%
Dissatisfied
14
4.3%
Very Dissatisfied
3
0.9%
323
100.0%
Overall Percent Satisfied = 94.7%
*
Mean (Average) = 3.20 (n=323)
Mean Scale: 4 = Very Satisfied
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* “Very Satisfied” + “Satisfied”
