Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
42
382-CITY Call Center
Q26 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the central
call center at 382-CITY where residents can ask a question or request a City service?
Number
Percentage
Very Satisfied
63
21.0%
Satisfied
220
73.3%
Dissatisfied
15
5.0%
Very Dissatisfied
2
0.7%
300
100.0%
Overall Percent Satisfied = 94.3%
*
Mean (Average) = 3.15 (n=300)
Mean Scale: 4 = Very Satisfied
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* “Very Satisfied” + “Satisfied”
NOTE: Twenty-three people are not included in this table because they had no opinion.
