Continental Research
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4500 Colley Avenue
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Norfolk, VA 23508
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Key Findings
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Most survey respondents were eager to participate in the study and appreciated the
opportunity to provide the City with feedback.
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Generally speaking, they feel the City provides quality services to residents. Of the 323
residents surveyed, 94.7% reported being satisfied with City services overall.
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Chesapeake is a beautiful city. An overwhelming 95.7% are satisfied with the overall
appearance of the City.
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Municipal employees are appreciated. Over nine out of ten residents (93.8%) said they were
satisfied with the courtesy of City employees.
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Services provided by the City are valued. Most (18 out of 24) City services and characteristics
rated above the 80% threshold in satisfaction. Only 6 items did not.
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Chesapeake is one of the fastest growing cities in Virginia, with a population increase of
46.2% from 1990 and 2010. When residents were asked to name the most important
problem or greatest need facing the City, a variety of topics were mentioned. Traffic, issues
with City roads, too much growth or better planning for growth, and high property taxes were
among the top answers.
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Overall satisfaction with the ease of using the City’s website is quite favorable (92.2% are
satisfied).
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The most important source of information about City services, programs, and activities is the
City’s website. While it is true that 74.3% of residents use the Internet daily (excluding work),
another 13.6% use it weekly, and 12.1% go online less than once a week (or not at all).
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Many City residents (44.0%) said they had attended the Chesapeake Jubilee in the past three
or four years. Various suggestions for improvement were offered.
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Chesapeake residents recognize the need to plan ahead for major weather events. Only
18.9% said they hadn’t given much thought to planning how to protect themselves. And,
44.9% reported having a supply kit of things they may need in the event of a major snow
storm or hurricane.
