Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
B - 7
Average Satisfaction Ratings
(cont’d)
t-Test
1998 1999 2000 2001 2006 2007 2008 2014 Results*
The City’s cable TV station,
WCTV
3.04 2.97 2.98 2.98 3.11 n/a
n/a
3.10
The City's cable TV station,
WCTV
(recent “Users” only)
n/a
n/a
n/a
n/a
n/a
n/a
n/a
3.16
The number of activities
& things to do in Ches.
n/a
n/a
n/a
n/a
n/a
n/a
n/a
3.02
The community centers
2.90 2.96 n/a
2.97 3.03 n/a
n/a
2.98
Human service programs n/a
n/a
n/a
n/a
n/a
n/a
n/a
2.97
Efforts to keep residents
informed
n/a
2.89 2.80 2.82 2.89 n/a
n/a
2.91
The opportunity citizens
have to share their
ideas/opinions
n/a
2.71 2.73 2.76 2.79 n/a
n/a
2.88
The quality of the drinking
water
1.96 n/a
n/a
2.24 2.70 n/a
n/a
2.88 c
The condition of roads in
your neighborhood area n/a
n/a
n/a
2.91 2.74 n/a
n/a
2.84
Rain water drainage in your
neighborhood area
n/a
n/a
n/a
2.71 2.70 n/a
n/a
2.72
The maintenance of City
roads & bridges
2.51 2.56 2.49 2.60 2.47 n/a
n/a
2.52
The traffic flow on City
roadways
n/a
n/a
n/a
2.27 2.18 n/a
n/a
2.40 c
Scale: 4 = Very Satisfied (A 4.0 is the highest mean possible.)
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* The results of a t-Test on the averages are indicated by these codes (difference is significant using two-tailed t-Test at
.05):
a = sig. higher than last time asked in 2008
b = sig. higher than 2007 (if not asked in 2008)
c = sig. higher than 2006 (if not asked in 2007 or 2008)
x = sig. lower than last time asked in 2008
y = sig. lower than 2007 (if not asked in 2008)
z = sig. lower than 2006 (if not asked in 2007 or 2008)
