Continental Research
        
        
          !
        
        
          4500 Colley Avenue
        
        
          !
        
        
          Norfolk, VA 23508
        
        
          B - 16
        
        
          Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with:
        
        
          The City's cable TV station, WCTV
        
        
          1998 1999 2000 2001 2006 2007 2008 2014
        
        
          Very Satisfied
        
        
          14.7% 9.3% 15.2% 11.4% 18.2% n/a
        
        
          n/a
        
        
          14.3%
        
        
          Satisfied
        
        
          76.7% 79.4% 69.6% 76.8% 75.2%
        
        
          82.1%
        
        
          Dissatisfied
        
        
          6.7% 10.0% 13.7% 10.6% 6.2%
        
        
          3.2%
        
        
          Very Dissatisfied
        
        
          2.0%    1.3%    1.6%    1.2%    0.4%
        
        
          0.4%
        
        
          100.0% 100.0% 100.0% 100.0% 100.0%
        
        
          100.0%
        
        
          (n=300) (n=311) (n=322) (n=500) (n=258)
        
        
          (n=279)
        
        
          The City's cable TV station, WCTV
        
        
          CABLE SUBSCRIBERS ONLY
        
        
          1998 1999 2000 2001 2006 2007 2008 2014
        
        
          Very Satisfied
        
        
          11.4% 11.6% 15.0% 12.6% 17.6% n/a
        
        
          n/a
        
        
          14.5%
        
        
          Satisfied
        
        
          62.3% 78.5% 69.6% 76.2% 75.9%
        
        
          81.6%
        
        
          Dissatisfied
        
        
          21.6% 8.7% 13.8% 9.7% 6.0%
        
        
          3.4%
        
        
          Very Dissatisfied
        
        
          4.7%    1.2%    1.6%    1.5%    0.5%
        
        
          0.4%
        
        
          100.0% 100.0% 100.0% 100.0% 100.0%
        
        
          100.0%
        
        
          (n=236) (n=242) (n=253) (n=390) (n=199)
        
        
          (n=234)
        
        
          The City’s cable TV station, WCTV
        
        
          THOSE WHO HAVE RECENTLY WATCHED WCTV
        
        
          1998 1999 2000 2001 2006 2007 2008 2014
        
        
          Very Satisfied
        
        
          n/a
        
        
          n/a
        
        
          n/a
        
        
          n/a
        
        
          n/a
        
        
          n/a
        
        
          n/a
        
        
          20.0%
        
        
          Satisfied
        
        
          76.3%
        
        
          Dissatisfied
        
        
          3.8%
        
        
          Very Dissatisfied
        
        
          0.0%
        
        
          100.0%
        
        
          (n=80)