Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
B - 6
Average Satisfaction Ratings
t-Test
1998 1999 2000 2001 2006 2007 2008 2014 Results*
The Fire Department
3.34 n/a
3.33 3.31 3.34 n/a
n/a
3.43 c
The public library system 3.38 3.46 n/a
3.42 3.51 n/a
n/a
3.40 z
The level of safety in
your neighborhood
n/a
3.26 3.18 3.19 3.28 3.28 n/a
3.30
The overall appearance
of the City
3.06 3.19 3.02 3.10 3.17 n/a
n/a
3.23
Bulk trash pick-up
n/a
n/a
n/a
n/a
n/a
n/a
n/a
3.21
The Police Department
3.13 n/a
3.14 3.13 3.18 n/a
n/a
3.20
“Regular” trash collection 3.18 3.25 3.17 2.99 3.13 n/a
n/a
3.20
City services (overall)
3.07 3.07 3.02 3.06 3.05 3.08 3.00 3.20
a
Overall level of safety in
Chesapeake
n/a
3.09 3.05 3.10 3.19 n/a
n/a
3.18
The City’s parks
2.95 2.97 n/a
3.17 3.22 n/a
n/a
3.16
The public school system 2.91 2.95 2.89 2.96 3.01 n/a
n/a
3.16 c
The central call center at
382-CITY
n/a
n/a
n/a
n/a **3.23 **3.23 n/a
3.15
How easily you can find
what you need on the
City’s website
n/a
n/a
n/a
n/a
n/a
n/a
n/a
3.13
Courtesy of City employees 3.08 3.14 3.12 3.13 3.16 3.11 n/a
3.12
Scale: 4 = Very Satisfied (A 4.0 is the highest average possible.)
3 = Satisfied
2 = Dissatisfied
1 = Very Dissatisfied
* The results of a t-Test on the averages are indicated by these codes (difference is significant using two-tailed t-Test at
.05):
a = sig. higher than last time asked in 2008
b = sig. higher than 2007 (if not asked in 2008)
c = sig. higher than 2006 (if not asked in 2007 or 2008)
x = sig. lower than last time asked in 2008
y = sig. lower than 2007 (if not asked in 2008)
z = sig. lower than 2006 (if not asked in 2007 or 2008)
** Asked only of “Users” in that year.
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