Continental Research
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4500 Colley Avenue
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Norfolk, VA 23508
B - 4
Percent Satisfied With City Services/Characteristics
Percent Who Were Satisfied:*
Service/Characteristic
1998 1999 2000 2001 2006 2007 2008 2014
The overall appearance
of the City
90.7% 91.0% 85.7% 89.4% 91.0% n/a
n/a
95.7%
The number of activities
& things to do in Ches.
n/a
n/a
n/a
n/a
n/a
n/a
n/a
81.4%
The City’s parks
82.0% 81.7% n/a
91.8% 94.7% n/a
n/a
90.4%
The community centers 81.3% 84.6% n/a
84.8% 87.2% n/a
n/a
81.2%
The public library system 96.7% 99.4% n/a
97.0% 98.7% n/a
n/a
97.5%
The quality of the drinking
water
26.0% n/a
n/a
43.6% 68.1% n/a
n/a
75.9%
The Police Department
91.7% n/a
91.3% 91.0% 94.0% n/a
n/a
92.0%
The Fire Department
99.0% n/a
98.1% 98.4% 99.7% n/a
n/a
99.7%
The maintenance of City
roads & bridges
56.7% 57.9% 52.8% 63.6% 49.5% n/a
n/a
52.9%
The traffic flow on City
roadways
n/a
n/a
n/a
42.0% 31.6% n/a
n/a
49.5%
“Regular” trash collection 90.3% 95.2% 91.9% 82.6% 86.7% n/a
n/a
94.7%
Bulk trash pick-up
n/a
n/a
n/a
n/a
n/a
n/a
n/a
91.3%
The public school system 76.7% 81.4% 76.7% 82.0% 82.1% n/a
n/a
87.9%
Human service programs n/a
n/a
n/a
n/a
n/a
n/a
n/a
86.8%
Courtesy of City employees 92.7% 91.6% 93.5% 94.2% 93.7% 90.0% n/a
93.8%
Overall level of safety in
Chesapeake
n/a
88.7% 89.1% 92.0% 95.0% n/a
n/a
93.8%
The level of safety in
your neighborhood
n/a
91.0% 89.1% 90.8% 96.0% 94.7% n/a
91.3%
The condition of roads in
your neighborhood area n/a
n/a
n/a
81.4% 69.8% n/a
n/a
69.3%
* “Satisfied” and “Very Satisfied” responses combined.
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