Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
B - 5
Percent Satisfied With City Services/Characteristics
(cont’d)
Percent Who Were Satisfied:*
Service/Characteristic
1998 1999 2000 2001 2006 2007 2008 2014
Rain water drainage in your
neighborhood area
n/a
n/a
n/a
69.2% 69.1% n/a
n/a
65.9%
Efforts to keep residents
informed
n/a
81.4% 72.7% 78.0% 80.7% n/a
n/a
81.7%
The opportunity citizens
have to share their
ideas/opinions
n/a
69.1% 69.6% 74.6% 73.4% n/a
n/a
78.9%
The central call center at
382-CITY
n/a
n/a
n/a
n/a **93.8% **91.8% n/a
94.3%
How easily you can find
what you need on the
City’s website
n/a
n/a
n/a
n/a
n/a
n/a
n/a
92.2%
The City's cable TV station,
WCTV
91.3% 88.7% 84.8% 88.2% 93.4% n/a
n/a
96.4%
The City's cable TV station,
WCTV
(recent “Users” only)
n/a
n/a
n/a
n/a
n/a
n/a
n/a
96.3%
City services (overall)
92.7% 90.7% 90.7% 92.0% 90.4% 90.0% 88.3% 94.7%
* “Satisfied” and “Very Satisfied” responses combined.
** Asked only of “Users” in that year.
