Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
B - 15
Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with:
The central call center at 382-CITY where residents can ask a question or request a City service
1998 1999 2000 2001 2006 2007 2008 2014
Very Satisfied
n/a
n/a
n/a
n/a
29.6% 32.7% n/a
21.0%
Satisfied
64.2% 59.2%
73.3%
Dissatisfied
6.2% 7.1%
5.0%
Very Dissatisfied
0.0% 1.0%
0.7%
100.0% 100.0%
100.0%
(n=81) (n=98)
(n=300)
NOTE: In 2006 and 2007, this question was only asked of Call Center users.
How easily you can find what you need on the City’s website
1998 1999 2000 2001 2006 2007 2008 2014
Very Satisfied
n/a
n/a
n/a
n/a
n/a
n/a
n/a
20.6%
Satisfied
71.6%
Dissatisfied
7.4%
Very Dissatisfied
0.3%
100.0%
(n=296)
