Continental Research
!
4500 Colley Avenue
!
Norfolk, VA 23508
B - 17
How would you rate your overall level of satisfaction with the services the City provides?
1998 1999 2000 2001 2006 2007 2008 2014
Very Satisfied
14.3% 18.0% 12.1% 15.6% 15.0% 19.6% 14.3% 26.3%
Satisfied
78.3% 72.7% 78.6% 76.4% 75.4% 70.4% 74.0% 68.4%
Dissatisfied
7.0% 8.0% 8.7% 6.0% 9.0% 8.3% 8.8% 4.3%
Very Dissatisfied
0.3% 1.3% 0.6% 2.0% 0.7% 1.7% 2.9% 0.9%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
(n=300) (n=311) (n=322) (n=500) (n=301) (n=301) (n=308) (n=323)
