Continental Research
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4500 Colley Avenue
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Norfolk, VA 23508
A - 2
Appendix A
(cont’d)
VS S D VD
[INDICATE if D/K
]
14)
4 3 2 1 The traffic flow on City roadways
15)
4 3 2 1 The City’s regular trash collection
16)
4 3 2 1 The City’s bulk trash pick-up for larger items and yard debris
17)
4 3 2 1 The public school system in Chesapeake
18)
4 3 2 1 The human service programs for needy or disabled residents, the
elderly, and those with substance abuse problems
And, are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with (Q19 to Q28)?
VS S D VD
[INDICATE if D/K
]
19)
4 3 2 1 The courtesy of City employees
20)
4 3 2 1 The overall level of safety in Chesapeake
21)
4 3 2 1 The level of safety in your neighborhood
(If 2 or 1, will ask Q32 follow-up.)
22)
4 3 2 1 The condition of roads in your neighborhood area
23)
4 3 2 1 The rain water drainage in your neighborhood area
24)
4 3 2 1 The City’s efforts to keep residents informed about City services
and activities
25)
4 3 2 1 Citizens having the opportunity to share their ideas or opinions
before the City makes important decisions
26)
4 3 2 1 The central call center at 382-CITY where residents can ask
a question or request a City service
27)
4 3 2 1 How easily you can find what you need on the City’s website
28)
4 3 2 1 The City’s cable TV station, WCTV
29) How would you rate your overall level of satisfaction with the services the City provides?
Are you:
(Read Choices)
4- Very Satisfied, 3- Satisfied, 2- Dissatisfied, or 1- Very Dissatisfied?
30)
(If q7 = 2 or 1)
I noticed that you were dissatisfied with the parks in Chesapeake. What should the
City do to improve them?
_____________________________________________________________________
31)
(If q8 = 2 or 1)
I noticed that you were dissatisfied with Chesapeake’s community centers. What
should the City do to improve them?
_____________________________________________________________________
32)
(If q21 = 2 or 1)
You mentioned not always feeling safe. What should the City do to improve your
feeling of safety in your neighborhood?
_____________________________________________________________________
